Crypto FAQ
Unlock cryptocurrency insights and accelerate growth with our AI-powered analytics. Make data-driven decisions that deliver outstanding results.
Your security comes first. UKfinvex Group employs bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We adhere to stringent financial regulations in United Kingdom and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.
- Step-by-step guidance and 24/7 support
- Risk-free demo to practise using virtual funds
- Automated tools that handle the heavy lifting for you
- Begin small (from just ) and learn as you trade!
Withdrawals to bank cards are processed within 1–3 working days in most regions. Cryptocurrency withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary depending on your bank and verification status.
Our revenue comes from premium features and volume-based partnerships with exchanges, not from user fees. There are no hidden charges – you’ll always see the exact transaction amount before you confirm.
Yes! UKfinvex Group is available in most countries worldwide (98+ and growing). Simply choose your country during registration to confirm availability and view localised payment methods. We adhere to all local regulations to keep your trading safe and compliant.
- AI-powered recommendations - Receive personalised coin suggestions based on your risk profile
- Ready-made portfolios - Curated bundles (e.g. "Starter Pack", "DeFi Bundle")
- Live market signals – real-time buy and sell alerts for leading cryptocurrencies
Support is available 24/7 via live chat or email at info@ukfinvex-group.com. The average response time for urgent enquiries is under 15 minutes.
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Licensed Service
- Registered with FinCEN, the FCA and CySEC
- Regular audits by third-party firms
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC checks carried out where legally required
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Your Funds Are Safeguarded
- Bank-level security (as with your online banking)
- 95% of assets held in offline cold storage
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT – 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT – 0% fees)
- QR code scanning for mobile wallets
Crypto Support
Customer Service and Support
For all enquiries, please contact our partner broker directly. If you do not have an account with a trusted brokerage partner, let us know and we will help you get started. Should you experience any issues with your trading partner’s support, please contact us and we will work to resolve them.
Support Hours
Our customer service team is available 24/7 without interruption. On the rare occasions when immediate assistance isn’t possible, rest assured our support specialists will respond to your request as quickly as possible.
